Frequently Asked Questions
Quick answers to common questions about our products, ordering, and shipping.
Do I need a model number to find the right part?
No. Our interface-first system helps you find compatible parts by connection type, dimensions, and electrical specs — no model number needed.
What is the minimum order quantity (MOQ)?
MOQ varies by product type. Most parts start at 10-50 pcs. Sample orders (1-2 pcs) are available for evaluation. Check individual product pages for specific MOQ values.
Can I get samples before placing a bulk order?
Yes. Sample orders ship within 3-5 working days via express courier. Sample cost is refundable against your first bulk order.
Do you offer OEM / private labeling?
Yes. We provide custom specifications, branding, labeling, and packaging for qualifying order volumes. Visit our OEM page for details.
What payment methods do you accept?
T/T (bank transfer), L/C at sight, and Western Union for samples. Payment terms: 30% deposit, 70% before shipment for new customers.
What warranty do you provide?
Standard 12-month warranty against manufacturing defects. Extended warranty available for bulk/OEM orders upon agreement.
How long does shipping take?
Air freight: 5-10 days. Sea freight: 15-45 days. Express courier: 3-7 days. Exact transit time depends on your destination.
Do you provide technical support?
Yes. Our engineering team can assist with part identification, compatibility confirmation, and installation guidance.
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